Policies
Billing Policy
Our staff will do their best to assist you with your insurance questions; however if you have questions about your coverage, it is best to check with your specific insurance company prior to your visit.
It is your responsibility to:
- Know the limits and coverage of your health insurance policy
- Have your cards available to us at each visit
- Be prepared to pay applicable copays at the time of visit
Our office does not want you to be surprised by a bill, but we must always bill your health plan based on federal guidelines and the actual services provided during the visit.
For questions regarding a billing statement please call our office during business hours at 970-356-2600.
No-Show Policy
We recognize your schedules are busy and you are juggling many things and appointments can get forgotten. We also understand emergencies happen, cars break down, time off from work doesn’t get approved, and sometimes appointments need to be canceled at the last minute. We try to be as flexible with you as we can, however please recognize that missed appointments represent a cost to us and to other patients who could have been seen in the time set aside for you.
- We ask that you give us 24 hours notice for any cancellations or rescheduled appointments
- All families receive 3 No-shows per year, per family. Each No-Show expires one year from the date it incurred. If a family receives 3 No-Shows in one year, the family will be dismissed from the practice.
- We will apply a No-Show if you do not arrive at your scheduled appointment, cancel your appointment with less than 24 hours notice, or arrive more than 10 minutes late to your appointment and the appointment has to be rescheduled to another day.
- New patients who No-Show their first appointment will be dismissed from the practice.
If for any reason you feel you received a No-Show by mistake, please give us a call. We are committed to your child’s care and want to remain flexible as we can, while still respecting everyone’s time.
Late Policy
Late patients cause delays for every patient that follows them on that provider’s schedule. In any instance of you being late, please always call ahead of time. This will help us prepare for a late arrival and we will be able to let you know if your child will still be seen or if we will need to reschedule. In some instances, we can accommodate you at a later time in the day or with another provider.
If you are more than 10 minutes late and the appointment must be rescheduled to another day, you will receive a No-Show for the appointment.
If you arrive more than 10 minutes late to a Sick appointment, we will attempt to move your appointment to a later time slot or there may be a long wait. If we cannot accommodate you in the schedule and we have to reschedule your appointment, you will receive a No Show for the day’s appointment.
Doctor Hopping
The Children’s Health Place is a pediatric medical home and we are here to cater to you and your child’s medical needs. We know your child and their medical history best. We understand that a visit to Urgent Care or the Emergency Department are sometimes necessary and we ask that you let us know as soon as possible if your child visits either of these places so we can follow up and request their medical records. However, what we don’t like to see is patients visiting other pediatric or family practices for well checks or sick visits. This is a dangerous habit we call ‘doctor shopping’, and can have some negative consequences to your child’s health. If while going to another doctor’s office, your child is prescribed medications or has a new medical diagnosis, we won’t have a record of that, which can affect the medications or treatments we prescribe. If we receive notification that your child is being seen at another doctor’s office, we will assume our services are no longer required and your family will be dismissed from the practice.
Sibling Appointments
We understand sibling appointments are convenient to you and your family and we want to accommodate you and your family as best as we can, however we will only schedule two siblings per visit per day (unless they are triplets).
All new patients must be seen individually at their first appointment. We do not schedule sibling visits on the initial patient appointment unless the patients are twins or triplets.
Add-On Patients
Please do not ask to have your other children be seen during a sibling’s appointment. If you have additional concerns about another child, please call ahead and ask if there is additional time on the schedule for the child to be added. We may not be able to accommodate an additional child at the same time, but we may be able to reschedule the appointment to an earlier or later time slot that can accommodate both children. Otherwise we would ask that you schedule two separate appointments.
Walk-In Patients
We do not accept walk-in appointments for well check appointments or new patients.
If your child is sick, we ask that you call our office first, we typically maintain 4-5 same-day visits for our current patients for sick and urgent visits. If you arrive at the office for a walk-in appointment, we will not turn you away, we will try to schedule the patient at the next available appointment, however please be aware there could be a long way or we may ask that you return at a later time in the day.
Immunization Records and School Physical Forms
We are happy to fill out any forms that require a provider’s signature. HIPAA laws prevent us from sending the forms directly to your child’s school, daycare, or camp, however we are more than happy to email it to the parent or guardian we have on file or you may stop by our office to pick it up. Please allow 48 hours for any forms to be completed. We have copies of the District 6 Sports Physical and Health Appraisal form so no need to bring that to your appointment. For more detailed paperwork such as FMLA please allow 3-5 days to complete.
Medication Refills
Please call the office well in advance of your need for a refill. Controlled medications such as those for ADHD and those for depression/anxiety will require at least 5 days notice, and may require an appointment in our office before the prescription can be refilled depending on the time that has passed since the last appointment. Use of chronic medications requires additional appointments in our office during the year for monitoring and management.
Respectful Behavior Policy
Our policy is to treat everyone who enters or calls our office with the same kindness and respect we would like to receive ourselves. We understand that you may not agree with our policies at all times, or an upsetting situation may occur. In those situations we ask that you maintain professionalism and speak to us in a respectful manner. We have a zero tolerance policy for parents, guardians, and patients who use curse words, threatening and/or vulgar language with our staff. If this occurs, your family will be dismissed from the practice.
Forms
HIPAA
New Patient Registration
Consent to Treat
New Patient Health History
Medical Records Release
Patient Bill of Rights
Vanderbilt Forms
Privacy Policy
Who we are
Our website address is: https://mytchp.com/
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The Children’s Health Place Text Message (SMS) Terms and Conditions
When you register as a new patient at The Children’s Health Place, you are signing up to receive text messages related to your child’s association with The Children’s Health Place. All existing patients prior to April 2024 were automatically opted-in at the adoption of our text messaging program. These text messages can include updates related to your child’s care, including upcoming visits, appointment reminders, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management. All text messages from The Children’s Health Place will come from our local number 970-356-2600.
In addition, The Children’s Health Place may send general text messages about disease management, health promotion, preventive care, educational handouts, and socioeconomic resources provided by Weld County, the City of Greeley, Children’s Hospital of Colorado, and other medical entities. These communications may include health maintenance reminders, upcoming opportunities, important announcements, educational materials, and community health notifications.
You may opt out of receiving text messages at any time by replying ‘STOP.’ You will receive a final confirmation text to verify you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize us to restart by texting ‘START’ call our office at 970-356-2600 for assistance. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can call our office at 970-356-2600 or by emailing frontdesk@mytchp.com.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you.
Message frequency may vary.
We collect mobile phone numbers to communicate with patients via SMS and/or RCS text messages for purposes such as appointment reminders, billing notifications, and care coordination. Your privacy is a priority. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent
Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications. Any messages containing detailed Protected Health Information (PHI) will be sent via a separate, secure messaging channel.
For all questions of concerns please contact us at 970-356-2600 or email at frontdesk@mytchp.com
*Please keep in mind The Children’s Health Place works closely with Children’s Hospital of Colorado. They have their own text messaging system and you may receive text messages about appointments and other information at their hospital systems. If you have questions or concerns about their text messaging system, please contact them directly.
Contact Children’s Hospital Of Colorado at 720-777-1234 or email mychart@childrenscolorado.org.